Refund Policy
Effective Date: 1st January 2024
1. Introduction
At Etacky.com, we strive to provide high-quality services to our users. This Refund Policy outlines the terms and conditions under which refunds may be granted for our advertising and listing services. By using our services, you agree to the terms of this Refund Policy.
2. General Refund Conditions
- Non-Refundable Services: Fees paid for certain services, such as Featured Ads, Top Ads, and Promotional Ads, are generally non-refundable once the ad has been published or the service has been activated. This is because the services are rendered immediately upon purchase, and visibility cannot be retracted once provided.
- Refund Requests: Refund requests must be submitted within [number of days, e.g., 7 days] of the transaction date. Requests made after this period will not be eligible for a refund.
3. Refund Eligibility
Refunds may be considered under the following conditions:
- Technical Issues: If the ad was not published due to a technical issue on our part, and you have not received the expected service, you may be eligible for a refund. Please provide details of the issue when submitting your refund request.
- Duplicate Charges: If you are charged multiple times for the same service in error, you will be eligible for a refund of the duplicate charges.
- Service Not Delivered: If the service you paid for was not delivered as described, you may be eligible for a refund. Please contact our support team with details of the issue for consideration.
4. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to support@etacky.com with your refund request, including the transaction ID, date of purchase, and reason for the refund.
- Review: Our team will review your request and may require additional information or documentation.
- Decision: We will process your request and notify you of our decision within [number of days, e.g., 10 business days].
- Processing Time: If approved, refunds will be processed using the same payment method used for the original transaction. Please allow [number of days, e.g., 5-7 business days] for the refund to appear in your account.
5. Exceptions
- Ad Modifications: Requests for refunds due to dissatisfaction with the content or modifications of the ad after publication are generally not accepted.
- User Error: Refunds are not provided for errors made by the user in the submission of ads or in selecting the type of service.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the updated effective date will be indicated. Continued use of our services after any modifications constitutes acceptance of the new policy.
7. Contact Us
If you have any questions or concerns about our Refund Policy or wish to request a refund, please contact us at:
Leadsturn.com
Email: contact@etacky.com
Address: Bangalore, India